Dramatically increase your new patient starts by improving pending patient follow-up with a few clicks of your mouse!
"Pending patient follow-up is now a breeze so it actually gets done!"Shelley M. - Treatment Coordinator
OrthoMessenger’s automated, triggered messaging, allows Treatment Coordinators to stay connected with pending patients via email or text using professionally crafted templates to engage patients & parents.
The OrthoMessenger® system follows up with pending patients up to 7 times during the default 90-day quote expiration window. Once a patient signs the contract or declines treatment, they are immediately removed from the follow-up system. Compared to the industry average of 1-2 follow-up communications, it is easy to understand why your “pending” starts grow significantly once you start using OrthoCatapult®.
A treatment plan quote has expired? Don’t worry, we’re not done! OrthoMessenger® also sorts all your previously expired quotes in the system and allows you to create marketing campaigns to send emails or text messages directly to your selected group of patients with your desired seasonal promotion (e.g. Flex Spending Season).
In the unfortunate event that a prospective patient declines treatment, OrthoMessenger® automatically surveys the patient to help you understand their reasoning. During your onboarding process, the OrthoCatapult team crafts a custom survey for you to allow these consumers to provide this critical information in less than 2 minutes of their time. Yes – we have thought of everything!